Your website can have various forms on it like a Contact Us type of form. There are some things we need from you in order to set up the forms. Also, this page explains our procedures regarding forms to make sure they work properly once your website launches.
There are two benefits to having a form on your website:
One thing we need to know is which kind of form you would like.
If you do want a form, then we have 3 sample form layouts with fields to help you:
You can choose one of these sample form layouts or else you can specify your own form.
There are then some things we need. You can copy what's below into a Word document and send it to us or else just put what we're requiring into a Word document:
You can put all this information in a Word document if that's easier for you or else just put it in an email. We'll use what you put in your document quite literally (except for doing a spell check), so please make sure it's EXACTLY how you want it to look on the final, live website - so pay attention to capitalization, etc.
We will need all of the information listed above for each form that you have on your website, so please get it ALL together for us. If you miss something, we will come back and need to ask you for that information, which will delay the launch of your website. Again, please send us all of this information.
Let us know if you have any questions or if we've missed anything here.
Right when your website has launched, we will do a test submission of every form on your website. It'll come from our Testing Department. We will need you to forward those emails to us to confirm that forms work properly. We will tell you the subject line of the email and the email address it came from and when.
We put two backup measures in place when your website launches
First, there is a backup copy of everything that people have submitted through your website forms on your website. It's in the Administration / Dashboard area. You will get instructions on where to find this. This is always in place and we never delete anything from it except our test messages. It's for you to manage.
Second, we use the GMail account you've provided to use for Google Analytics and we send a copy of all notifications to that email account. Once you've confirmed that email works for you, we can remove this extra email notification if you like. You can also decide to keep it there if you want - just let us know.
IMPORTANT: It is a very good idea to login to your website daily or even weekly and just check what has been submitted. You do not want to completely rely on email notifications. Email can fail. Messages can get lost or be marked as spam or something. This is just part of owning a website - you need to do this kind of double checking.
If, for some reason, you are not receiving emails from the website, there are a number of things to check. First, you need to let us know so that we can double check the settings on our side. Next, we'll ask you if you have any spam/junk email filters in place. If so, you should go into that repository or quarantine area and look for emails from the website and then white list it or specify that these kinds of emails should be allowed. These emails are server generated (versus from a human) and it is somewhat likely that they could end up looking like spam. We have the procedures listed here in place to help prevent this.
Please also see: