Sending large files over email can be a problem sometimes. Outgoing email servers might have limits or there could be other problems. What's best is to get the files on a server somewhere and then we can download them but we will review several methods to get files to us.
If you're familiar with FTP and have FTP software, then we have an FTP server that you can upload to. Ask us for that login.
Once you have the FTP login information from us (we don't publish it on our website, again please ask us), then you can send us files. You should not use your web browser to do an FTP file transfer. You should be using FTP software - it works better. Here are a few that you might like:
Alternatively, if you have an FTP server set up, we can grab files from your server. Just email your Webstix Representative the login credentials.
If using FTP sounds too confusing, then there are some other ways to get files to us.
There are services out there that let you send large files. We have listed some common ones below. Simply upload the files there and send the link to email@example.com and include your ticket ID number so that we can match things up.
You can drop off a CD or flash drive (thumb drive) at our office. If we're not at the office, you can slide the CD under the door.
People do this all the time. They put the files on a CD or flash drive (thumb drive) and put it in the mail. That's fine. If you send us something and want it back, then please be sure to include a return envelope with postage and we'll send it back - no problem.
If none of these methods work for you, please let us know.