Website Maintenance

Websites need to stay fresh! Fresh websites get more traffic, don't look old and help you communicate better with your members, clients and potential clients. We build a website maintenance plan into many of the websites we sell but also maintain many websites that we did not create.

Webstix provides several kinds of website maintenance services to help keep things fresh:

• We can provide regular updates beyond included maintenance.
• We can clean up and maintain sites that Webstix did not even create.
• We can perform website software patches and upgrades for you for software like WordPress and Joomla.
• We can resize and optimize images for your website or else apply special treatments like rounded corners.

Our maintenance is easy to use. Simply email us the changes and they promptly get taken care of within 24-48 hours (or less).

Even clients that have our CMS sometimes have us do website maintenance for them. You need to run your business so give your website update work to the experts, right? When you need your car fixed, you don't take courses on how to fix your car - you take it to the mechanic. Webstix is your website mechanic!

Ticket System

You can also create a ticket that goes right to our maintenance team. What happens when you submit a ticket is:

• We estimate how much time the work will take.
• If the work will take less than an hour and you have Maintenance Blocks in your account, then we start the work immediately.
• If the work will take more than an hour or you do not have Maintenance Blocks in your account, then we email you our estimate and wait for your approval before we begin.
• When the work is completed, you receive an email that give you links (or screen shots) to see the work. We backup all files that we update and we also test all of our work in different web browsers. Working on live websites is something we don't take lightly as we realize your website represents your business or organization.

Our Website Maintenance Service Includes the Following:

• We will give you an estimate for the work or you can decide to just have us do the work if it's under a threshold that you set.
• Once accepted, we complete the website update work for you.
• A back up copy of files we're going to edit are created.
• We will spell check your copy.
• We test links.
• We check how the update looks in multiple web browsers and operating systems including Internet Explorer, Firefox, Safari, Chrome, Windows XP, Windows Vista and Mac OS X.
• We document our changes and create a report for you.
• The work is completed, we update your Maintenance Blocks page and we email you a report.

We can work either in a staging site environment or we can work on your live website. Using a staging site environment usually takes more time though. Since we keep copies of changed files, it's easy to change things back if needed. If you do not have a staging website set up, we can do that but again, we would need to charge for the extra time to do that. It's up to you.

Our goal is your satisfaction and we aim to meet and exceed your expectations for website maintenance so that you continue to use us whenever you need updates to your website performed. Webstix has a separate department just for handling web maintenance and that team is trained to give the best customer service possible. When the work is done, you will get a report with URLs / links to where you can see where the changes have been applied. If there's a problem, let us know right away and we'll fix it.

We are experts at updating websites made with HTML, CSS, JavaScript, Flash and PHP. We have been known to do updates on websites using ASP as well. The Webstix Website Maintenance Team are also experts at Joomla and WordPress websites. We're happy to look at any project and we'll be honest to let you know if we can help you or not. It is not to our or your advantage for us to work on something we're unfamiliar with. Give us a try.

To get started, go to our Contact Us form or give us a call.

Please note that any unused Maintenance Blocks will be kept in your account for a maximum of 60 months (5 years). After that time, they will expire but that's plenty of time to use them.

Also, we can set up your Maintenance Blocks account so that only certain people have permission to place an order for maintenance work. If you need this kind of setup, please let us know.

Also See:

• Regular Website Updates
• Website Clean Up
• URL Synthetic Transaction Monitoring
• Purchase Maintenance Blocks
• Maintenance Blocks Feedback Winners