You may have received an email like this from your WordPress website and don’t know what to do:
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Jetpack by WordPress.com.
First, visit your website (https://www.yourdomain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.yourdomain.com/wp-admin/plugin-install.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
This is a new feature from WordPress where there’s more tracking of errors to help you keep your website running smoothly.
What to Do – Follow These Steps
If you get this message, here is what you should do:
- Don’t panic.
- Go check your website’s home page and see if it loads fine. If it does, then there’s probably not a major issue but you should still get it checked into.
- Contact your website developer or company doing your website maintenance for you and ask them for help. You may need to have your website database and/or files restored from backup if there’s a big issue.
Many times, if this happens, you need to go into Recovery Mode and then disable/deactivate a plugin or several plugins in order to get your website back running again.
If you don’t have a technical partner for your WordPress website, then consider hiring Webstix to help you. We have a special for new clients where you get 2 hours of work for just $87. That 2 hours should cover this kind of error, so find out more – click here.