We're happy to start working on a project with you. We will need FTP access to your website (what is FTP access?) in order to grab files, post new files or do whatever else is necessary. Here is what we need:
Sometimes, instead of FTP access, we'll get the control panel login. This works fine in most cases. We'll most likely need to create a FTP user that we can use. It's sometimes called cPanel or Plesk or something else.
You can securely submit your FTP/Control Panel information here.
In some cases, we'll need to create a database for your website. We can usually accomplish this by getting to the web hosting control panel login information.
If your website is using a system where there's a back-end login to make changes to the website, then we most likely will also need your administrator login for that area (a username and password). Common systems are Dot Net Nuke, Joomla, Magento, Drupal or WordPress.
You should contact your website host (this is sometimes the same company as your ISP (Internet Service Provider) but not always) and they should provide you with either the FTP information or else a web hosting control panel. If we try to call on your behalf, they might not (they shouldn't) give that information to us unless you have given them permission to give it to us.