Great - we're glad to have you as a web hosting client. Here is what we need to start setting things up:
- Contact Information - The name and email account of whom at your organization will be our contact person for website hosting.
- Email Accounts - A list of email accounts with passwords. If you have aliases that you want, please list those with the account that it's an alias of (sometimes aliases are called "forwards" so one email address does not collect email but just forwards to another account on the same domain name - versus a true "forward" which redirects email to another domain name).
- DNS Server Change - We'll soon need to change the DNS servers on your domain, so we'll need to login to your domain name registrar (such as Network Solutions or GoDaddy.com or wherever you purchased your domain name). If we're not moving email, then your DNS may need to stay where it's at. In that case, we can tell you what your DNS host needs to change.
Optionally, we can tell you what DNS changes need to be made and you can do them yourself - the only problem with DNS is if there's a mistake, you sometimes have to wait 8-24 hours or more for the changes to take effect. If you don't know what you're doing, then we suggest that we make the changes for you and you can change your password when we're done if you want.
- SSL Certificate - If you have an existing SSL certificate that will be transferred over, then we need the private key and public key. There might also be an intermediate certificate (depending on where you got the SSL certificate) and we will need that as well.
Additional tips and information for website hosting:
- When registering a domain name, use an account alias like "email@example.com" so that it's an email account that you will always have control of. Do not use an email account at your ISP since that can change with your hosting and you might not be notified when your domain expires.
- It's best to switch a domain / website and email at the same time. When email switches, what you will do is come in the next morning (since we do it at night), check the old account. This clears all email from the old email server. You will then change the settings in your email program to our servers to start receiving email.
- In preparation for a DNS change, your host should set the TTL (time to live) on the record down to 1 hour. After the site launches, it should be put back to where it was, which is typically 24 hours.